QA & Process Improvement Lead – Telemarketing

Job information QA & Process Improvement Lead – Telemarketing from the Company Directit, this latest QA & Process Improvement Lead – Telemarketing job vacancy is located in the city Sydney. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Telemarketing field have been opened and published up to the specified time.

DirectIT in Sydney is seeking an experienced Quality Assurance Manager to oversee our telemarketing quality programs. You will monitor, evaluate, and coordinate QA systems to drive efficiency, consistency, and regulatory compliance across the operation.

You will collaborate with the operations and training teams to ensure agents are well coached, tools are aligned with standards, and performance data are analysed to identify improvements. Regular reports will be prepared for management.